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Privacy Policy
Last updated: March 2, 2026
LiquidIO LLC ("LiquidIO," "we," "us," or "our") operates the OpenAgency platform, an advertising management service. This Privacy Policy explains how we collect, use, store, and protect information when you use our services.
1. Information We Collect
Account Information: When you create an account, we collect your name, email address, and organization name.
Advertising Platform Data: When you connect your advertising accounts (such as Google Ads, Meta Ads, Amazon Ads, TikTok Ads, LinkedIn Ads, Pinterest Ads, Snapchat Ads, or Microsoft Ads), we access campaign data, performance metrics, and account structure information through those platforms' APIs, using the permissions you explicitly grant via OAuth authorization.
Usage Data: We collect information about how you interact with our platform, including pages visited, features used, and actions taken.
Payment Information: Payment processing is handled by Stripe. We do not store your credit card numbers or bank account details on our servers.
2. How We Use Your Information
- To provide and operate the OpenAgency platform
- To sync, display, and analyze your advertising campaign data
- To execute automated rules and optimizations you configure
- To generate AI-powered recommendations and insights
- To send you alerts, notifications, and reports you have configured
- To process payments and manage your subscription
- To improve our platform and develop new features
- To communicate with you about your account and our services
3. Advertising Platform Access
We access your advertising accounts solely through standard OAuth 2.0 authorization. This means:
- You explicitly grant permission for each advertising platform you connect
- We can only access accounts and data your credentials have permission to view
- We never receive or store your advertising platform passwords
- You can revoke access at any time through our platform or directly through the advertising platform's settings
- Access tokens are encrypted at rest using industry-standard encryption
4. Data Storage and Security
We take the security of your data seriously:
- All data is encrypted in transit using TLS 1.2 or higher
- OAuth tokens and sensitive credentials are encrypted at rest
- We use industry-standard cloud infrastructure with regular security updates
- Access to production systems is restricted and logged
- We do not sell, rent, or trade your personal information or advertising data to third parties
5. Third-Party Services
We use the following third-party services to operate our platform:
- Advertising Platforms: Google Ads, Meta Ads, Amazon Ads, TikTok Ads, LinkedIn Ads, Pinterest Ads, Snapchat Ads, Microsoft Ads — to sync and manage your campaigns
- OpenAI: To power AI-driven recommendations, rule generation, and chat assistance. Campaign data sent to OpenAI is not used to train their models.
- Stripe: For payment processing
- SendGrid: For transactional email delivery
6. Data Retention
We retain your data for as long as your account is active. If you delete your account:
- Your account information is deleted within 30 days
- Advertising platform connections are immediately revoked
- Campaign data and analytics are deleted within 90 days
- Backup copies are purged within 90 days
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Disconnect any advertising platform at any time
- Opt out of non-essential communications
8. Cookies
We use essential cookies required for authentication and platform functionality. We do not use third-party advertising or tracking cookies within the OpenAgency platform.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform.
11. Contact Us